SHIPPING & RETURNS
All our pieces are handcrafted in Athens, Greece, and dispatched from London, UK. A signature is required upon delivery. We ship via UPS Express, and all orders are dispatched in the next working day.
We create in very small quantities and each piece is hand-packaged by our small team with care.
DELIVERY TIMEFRAMES
UNITED KINGDOM
- Free Express Delivery on orders over £300 | 1 to 2 Business Days
- £7 Express Delivery on orders under £300 | 1 to 2 Business Days
We are pleased to offer same-day courier service in London, at an additional cost determined on the day of request.
This service is only available between Monday to Friday between 9:30 AM to 5:00 PM, excluding Bank Holidays, and is subject to availability. Please email contact@theysso.com to enquire, or message us on WhatsApp, and we will do our best to assist you.
USA
- Free Express Delivery on orders over $300 | 2 to 3 Business Days | Taxes & Duties Included
- $15 Express Delivery on orders under $300 | 2 to 3 Business Days | Taxes & Duties Included
The total you pay when placing your order includes all duties and tax owed to Custom.
EU & NORDICS
- Free Express Delivery on orders over €300 | 2 to 3 Business Days | Taxes & Duties Included
- €11.95 Express Delivery on orders under €300 | 2 to 3 Business Days | Taxes & Duties Included
The total you pay when placing your order includes all duties and tax owed to Custom.
GCC, AUSTRALIA & NEW ZEALAND
- $25 Express Delivery | 3 to 5 Business Days | Taxes & Duties Included
The total you pay when placing your order includes all duties and tax owed to Custom.
SWITZERLAND
- Free Express Delivery on orders over €300 | 2 to 3 Business Days | Taxes & Duties Charged on Delivery
- €11.95 Express Delivery on orders under €300 | 2 to 3 Business Days | Taxes & Duties charged on delivery
REST OF WORLD
- £25 Standard International Delivery | Taxes & Duties Charged on Delivery
Please note, the above timeframes relate to in-stock items, and not pre-order items.
All timeframes are estimates and may vary.
RETURNS & EXCHANGES
We accept returns and exchanges on all jewellery within the timeframes outlined below.
Please note: for hygiene reasons, post earrings must be unworn to qualify for a return.
All eligible returns must be requested within 14 days of delivery. Once your return is approved, you must ship the item within 14 days of your request. Customers are responsible for arranging and covering the cost of return shipping. We strongly recommend adding tracking to your return, as we do not take responsibility for lost or damaged parcels in transit.
If your return is received outside of the 14-day shipping window, we will not be able to issue a refund, but can provide a credit note instead.
To initiate a return, please email contact@theysso.com with your name, address, and Order Number (found in your confirmation email). Once your return is accepted, you’ll be refunded in full to your original form of payment.
Please note that original shipping charges are non-refundable. For shipments outside the UK, local taxes, customs duties and fees are also non-refundable, as these are levied by the destination country’s customs authority and not retained by YSSO.