Send an email to returns@theysso.com, including your name, address, and Order # and we’ll help you place the return.
If eligible, you will be refunded in full to your original form of payment, excluding the cost of standard delivery either way.
Shipping & Returns
Standard Delivery Periods
All our pieces are handcrafted in Athens, Greece.
Our Standard Delivery period is between 4 to 10 business days.
We produce very small quantities of each design and we have a small team hand packaging all the designs. The shipping costs and timescales reflect that.
For orders within the UK the charges are the following:
| Over £300 | Standard (4 to 10 business days) | free |
| Under £300 | Standard (4 to 10 business days) | £6 |
International Shipping (EU, USA) costs are £9. Prices do not include customs and/or other import duties or fees that may be applicable to your destination.
Express Deliveries
In most cases we will be able to accommodate Express Deliveries.
This has to be arranged directly with us.
Please email us your timeframes at contact@theysso.com and we will confirm if we can fulfil the request.
Express Shipping is at a fixed charge of £25 once the request has been approved and arranged via email.
Returns
We accept returns and exchanges for rings, clip earrings only, bracelets and necklaces.
We DO NOT accept returns of pierced earrings.
All eligible returns must be requested within 14 days of delivery to you.
How to make a return or exchange