Send an email to returns@theysso.com, including your name, address, and Order # and we’ll help you place the return.
If eligible, you will be refunded in full to your original form of payment, excluding the cost of standard delivery either way.
Shipping & Returns
Delivery Period & Shipping
All our pieces are handcrafted in Athens, Greece.
We believe in slow production and minimum waste, therefore delivery of your YSSO pieces may last up to two weeks from placing the order. In very rare occasions it could take up to 2 weeks to deliver pieces.
The Cost of Shipping within the UK is the following:
| Any Orders | Express (2 business days) | £ 15.95 |
| Under £250 | Standard (2 to 4 business days) | £5.95 |
| Orders over £250 | Standard (2 to 4 business days) | free |
International Shipping (EU, USA) costs are are calculated on check out.
Stock Levels
In the extraordinary circumstances that the item you ordered is not correctly represented online in stock levels, we will contact you as soon as possible to inform you of the delay in product. In such a case any Express Shipping will be refunded and Standard fees will apply (i.e. if value of order is over £250 the delivery will be free, otherwise it will be charged at £5.95)
Returns
We accept returns and exchanges for rings, clip earrings only, bracelets and necklaces.
Pierced earrings cannot be returned for hygiene purposes.
All eligible returns must be requested within 14 days of delivery.
How to make a return or exchange