Shipping & Returns
DELIVERIES
All our pieces are handcrafted in Athens, Greece, and shipped to you from London, UK. Signature on delivery is required.
Please note we ship with UPS Express and the timeframes below are subject to the network's efficiency. All orders are shipped next day. We produce very small quantities of each design and we have a small team hand packaging all the designs.
United Kingdom
We are pleased to offer complementary shipping across the UK on all orders over £200. All orders under £200 are shipped at a cost of £7. Our Standard Delivery period is between 1 to 3 business days.
United States of America
We are pleased to offer complementary shipping across the UK on all orders over $200. All orders under $200 are shipped at a cost of $15.
European Union (EEA)
Rest of World
We ship with UPS Express Internationally at a charge of £25. Prices do not include customs and/or other import duties or fees that may be applicable to your destination - these are not calculated on checkout.
How do I track my order?
Once your item has been shipped, you shall receive an email notifying you which will include a tracking number. If you used Shop Pay to checkout, you can track your order through the app using your email address.
RETURNS
We accept returns and exchanges for all jewellery within the timeframes below. Please note post earrings must not be worn if you wish to return them.All eligible returns must be requested within 14 days of delivery to you. You must additionally ship the item within 14 days of notifying us of your intention to return. Note: if you ship items to us and they arrive after the 14 day shipping threshold we will not offer a refund but we will offer a credit note instead.
To begin a return, please email: contact@theysso.com, including your name, address, and Order #Number found in your order confirmation email.
If eligible, you will be refunded in full to your original form of payment. The original shipping charges will not be refunded, this will be calculated once a return is requested - for example, if you shipped an item free of charge we will be entitled to deduct the shipping costs from your order. We reserve the right to charge administrative expenses for returned orders.