1. THESE TERMS
1.1 What these terms cover. These are the terms and conditions on which we supply products to you, an individual who is not acting as a commercial entity, for the purchase of the Products on the www.theysso.com website. You and YSSO agree that these Terms and Conditions will, together with the order as accepted by YSSO, the Terms of Use of the Website, and the Privacy Policy, constitute the whole agreement between you and us.
1.2 Why you should read them. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.
2. INFORMATION ABOUT US AND HOW TO CONTACT US
2.1 Who we are. We are YSSO LIMITED a company registered in England and Wales.
2.2 How to contact us. You can contact us by telephoning our customer service team by writing to us at contact@theysso.com.
2.3 How we may contact you. If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.
2.4 ”Writing” includes emails. When we use the words “writing” or “written” in these terms, this in the majority of cases includes emails.
3. OUR CONTRACT WITH YOU
3.1 How we will accept your order. Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
3.2 If we cannot accept your order. If we are unable to accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
3.3 Your order number. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.
3.4 We sell to the UK and Internationally. Our website is mainly for the promotion of our products in the UK, however we accept international orders to the European Union and the USA.
3.5 International orders may be subject to duties on arrival, which will be the responsibility of the recipient and not YSSO. Additionally, any returns for international orders within the time limit, will need to be executed via courier service (either DHL or UPS) with tracked and signed delivery, and to be booked and paid by you.
4. OUR PRODUCTS
4.1 The Products. Our Products covered by these Terms and Conditions are those presented on the www.theysso.com website, subject to availability.
4.2 Products may vary slightly from their pictures and measurements provided. The images provided of the products on our website are for illustrative purposes only. The measurements and colours in the images provided are accurate, but will vary due to the handmade nature of the products. Although we have made every effort to display the colours and textures accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images. Although we have made every effort to be as accurate as possible, because our products are handmade, all sizes, weights, capacities, dimensions and measurements indicated on our website a certain degree of tolerance. This may, for example, be due to technical issues such as your browser or computer settings. Accordingly, YSSO cannot be held liable for any apparent differences in the product images represented on the Platforms and the original products.
4.4 Making sure your ring measurements are accurate. If we are making the product to measurements you have given us you are responsible for ensuring that these measurements are correct. You can find information and tips on how to measure on our website or by contacting us at contact@theysso.com.
5. OUR RIGHTS TO MAKE CHANGES
5.1 Minor changes to the products. We may change the product:
(a) to reflect changes in relevant laws and regulatory requirements; and
(b) to implement minor technical adjustments and improvements. These changes will not affect your use of the product.
5.2 More significant changes to the products and these terms. In addition, as we informed you in the description of the product on our website, we may make the changes to the products, but if we do so and the changes are relating to the design and/or look of the product or are material changes as to the quality of the product, we will notify you as soon as reasonably possible.
5.3 Updates to digital content. We may update or require you to update digital content, as to our complete discretion.
6. PROVIDING THE PRODUCTS
6.1 Delivery costs and timings. The costs of delivery will be as displayed to you on our website or the relevant courier tracking number that you will be provided.
These may vary from time to time. We do not commit to certain delivery periods, the timelines displayed in our sales pages are dependent on the courier delivery services.
6.2 Once the items are with the courier, it is outside of our control to handle delivery, any queries you might have should be dealt with directly with the relevant courier service assigned to your order.
6.3 During the order process we will let you know when we will provide the products to you. For custom-made products we will use reasonable endeavours to produce and may dispatch the jewellery within 14-21 working days. We strictly do not accept returns and/or exchanges for custom made products, i.e. products which are not part of our main collection listed online and are arranged on an ad-hoc basis directly with a customer.
6.4 We reserve the right to refuse any order. In such case, YSSO will notify you as soon as reasonably practicable, informing you and refunding you any payment in full.
6.5 We are not responsible for delays outside our control. If our supply of the products is delayed by an event outside our control and we are aware of it, for example courier delivery delays, then we will contact you as soon as reasonably possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay, of more than 1 month, you may contact us to end the contract and receive a refund for any products you have paid for but not received.
6.6 You will be required to sign for all deliveries.
6.7 If there is no one to take receipt of the delivery. If no one is available at your address to take delivery you will need to rearrange for delivery or collect the products from a local depot.
6.8 If you do not re-arrange delivery. If you do not collect the products from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs.
7. REFUNDS AND RETURNS
7.1. We allow a 14-day window (from the date of delivery to you) for returns and refunds for all items, except earrings due to hygiene reasons (except the Shipping Cost charges incurred to send and return the items). We may at our discretion accept returns of earrings, however we are not obligated to do so. Once you have notified us for your intension to return the item, you must post the item to us (at your expense and own responsibility), within 14 days of notifying us, returns which are not shipped within the 14 day shipping window will not be accepted. Should the item not arrive, or if it arrives damaged or in non-sellable condition (including the YSSO branded jewellery box) we will not extend a refund or option for exchange.
7.2 If you are opting for an exchange please allow for adequate time to produce and send your replacement piece. Any additional shipping charges incurred will be your responsibility.
7.3 Any costs we reasonably incurred in our attempt to fulfil your order we will notify you of and you will be fully liable for them. For example, if the order is already in the process of being dispatched, there might be a reasonable handling fee, or if the order is already in transit then this would additionally include the costs of postage.
7.4 Please note that for hygiene purposes earrings are not to be returned if they have been worn.
7.4 Please note that our items are handcrafted by technicians and are not mechanically produced. Our design principle is that of authenticity and celebration of craftsmanship, and therefore some of the pieces will be “imperfect by design”. These will include minor variations between each piece, or small imperfections. These do not constitute fault which would qualify them for a refund under clause 8.4. Please take care of your goods while using them, any goods which are damaged by wear and tear, an accident or misuse, are not considered faulty and will not be liable for an exchange and/or refund.
7.5 Additional Fees when returning an item or requesting an exchange might be levied. We reserve the right to charge customers an additional administrative fee if the customer requires excessive administrative time for their order, such as repeated changes to the order, or providing incomplete or inaccurate information. The amount of the fee will be determined at our discretion and will reflect the reasonable costs incurred as a result of the additional administrative time. We will notify the customer of any such fee before it is deducted and/or charged.
7.6 In case of faulty goods, i.e. goods which are broken or damaged, please inform us by email as soon as possible upon noticing the fault, and as close as you reasonably can to receipt of the items, at contact@theysso.com including all the details of the order and photographs of the defect. Please do so as soon as possible upon discovering the default. So far as possible, the goods and packing will need to be returned, secured wrapped, including our delivery slip at your risk and cost.
8.PRICE AND PAYMENT
8.1 Where to find the price for the product. The price of the product (which includes VAT) will be the price indicated on the order pages when you placed your order.
8.2 We will pass on changes in the rate of VAT. If the rate of VAT changes between your order date and the date we supply the product, we will adjust the rate of VAT that you pay, unless you have already paid for the product in full before the change in the rate of VAT takes effect.
9. OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
9.1 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products; and for defective products under the Consumer Protection Act 1987.
9.2 We are not liable for business losses. We only supply the products for private use.
10. HOW WE MAY USE YOUR PERSONAL INFORMATION
Information provided by you for the order of the products will be automatically processed by YSSO.
Please refer to our Privacy Policy for further information on the processing of your personal data.
11. TERMS OF WEBSITE USE
11.1 TRADEMARK NOTICE
In general, all trademarks, logos and service marks (collectively the "Trademarks") that appear on the Platforms are registered, unregistered or otherwise protected YSSO trademarks or are licensed for use by YSSO by third parties. Other trademarks are proprietary marks and are registered to their respective owners. Nothing contained on the Platforms should be construed as granting, by implication or otherwise, any licence or right to use any trademark without YSSO’s prior written permission or that of such third party who owns the trademark. Misuse of any trademark displayed on the Platforms, or any other content on the Platforms, except as provided herein, is strictly prohibited.
11.2 COPYRIGHT NOTICE
All content (including YSSO) on the Platforms are either Copyright © YSSO or are licensed for use by YSSO. All rights are reserved. Please refer to the section above on Use of Materials on the Platforms.
12. OTHER IMPORTANT TERMS
12.1 We may transfer this agreement to someone else. We may transfer our rights and obligations under these terms to another organisation.
12.2 If a court finds part of this contract illegal, the rest will continue in force. Each of the paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.
12.3 Even if we delay in enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date. For example, if you miss a payment and we do not chase you but we continue to provide the products, we can still require you to make the payment at a later date.
12.4 Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in the English courts. If you live in Scotland you can bring legal proceedings in respect of the products in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in respect of the products in either the Northern Irish or the English courts.